Job Description
Job Purpose
Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools (Telephone, letters, email, fax, legal process etc).
Key Results Areas
- Work a queue of delinquent accounts
- Job involves tele-calling for most part of the day—approximately 100-150 calls on a daily basis.
- Work is done on an automated collection system—Finn1 which is a web‑based system.
- Make regular contact with customers to collect the full overdue payment or, if full payment cannot be made, negotiate a repayment plan as required.
- Follow up promises to ensure payments are received.
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries.
- Propose settlement negotiations to recover delinquent...