Job Description
JOB SUMMARY
The Collection and Remedial Assistant (Outbound) performs callout to buyers to achieve the desired collection efficiency of the company.
DUTIES AND RESPONSIBILITIES:
- Performs callouts to buyers for the assigned accounts.
- Sends follow through email for the list of contacted buyers.
- Prepares and updates statuses of the assigned accounts in a daily basis.
- Accurately tags in SAP Z-diary any callout result made with the buyer.
- Creates CRM ticket/s for buyer/s with special request.
- Prepares and submits daily accomplishment report to SCU Leads for consolidation.
- Coordinates buyer’s payment related concerns to appropriate department/s to provide excellent customer service.
- Ensures complete handling of all assigned accounts for the month.
- Escalates special buyer’s issues to superior for resolution.
QUALIFICATIONS: