Job Description
Job Description
- Develop, monitor, and optimize collection strategies to ensure collection activities run effectively and in line with company policies.
- Support collection operations by ensuring collection infrastructure and tools function properly.
- Collaborate with internal and external stakeholders related to collection systems and infrastructure (IT, RCMS, IVR, AI, Autodialer, Telephony, WhatsApp Blast, etc.)
- Monitor collection processes and provide troubleshooting support when needed.
- Prepare and analyze collection reports and data to support business decisions.
- Work closely with MIS, Desk Collection, and Field Collection teams to develop effective collection strategies.
- Conduct capacity planning and performance analysis to improve collection effectiveness and operational efficiency.
- Utilize SQL, spreadsheets, and data visualization tools to process and analyze large datasets.