Job Description
Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations, leading a team of dedicated collectors and ensuring efficient debt recovery processes.
What you'll be doing:
- Manage and supervise a team of collections agents, providing guidance, training and performance feedback to ensure optimal results
- Develop and implement effective collections strategies and processes to maximize debt recovery
- Monitor and analyse team performance, identifying areas for improvement and implementing corrective actions
- Collaborate with cross-functional teams to ensure seamless collections operations and customer service
- Maintain detailed records and reporting on collections activities, progress and outcomes
- Foster a positive...