Job Description
Collections Account Manager - Bilingual (Spanish) Responsible for collecting outstanding balances on various Ritchie Bros. platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.
Responsibilities
Responsible for early‑stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (Excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues
Performs other duties as assigned
Qualifications
5 years of collections experience in auto loans...
Responsibilities
Responsible for early‑stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (Excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues
Performs other duties as assigned
Qualifications
5 years of collections experience in auto loans...