Job Description
Anderson Knight is recruiting a Collections Advisor on behalf of a well-established organisation.
This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. Those with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.
Location: Glasgow (Hybrid after training)
Salary: £26,000
Hours: 35 per week
Rotational shifts + 1 in 4 weekend cover (Day off in lieu)
8am-4pm (3 weeks) and 12pm-8pm (1 week)
Key Responsibilities
• Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.
• Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.
• Complete income and expenditure assessments to determine affordable solutions.
• Maintain...
This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. Those with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.
Location: Glasgow (Hybrid after training)
Salary: £26,000
Hours: 35 per week
Rotational shifts + 1 in 4 weekend cover (Day off in lieu)
8am-4pm (3 weeks) and 12pm-8pm (1 week)
Key Responsibilities
• Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.
• Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.
• Complete income and expenditure assessments to determine affordable solutions.
• Maintain...