Job Description
A Collections Agency Coordinator serves as the primary liaison between a lending institution or bank and its outsourced, third-party collection agencies. They monitor agency recovery rates, manage account endorsements, and ensure external partners comply with company policies and financial regulations.
Key Responsibilities
- Agency Oversight: Manage and evaluate third-party collection agencies handling delinquent, written-off, or specialized loan accounts (such as auto or motorcycle loans).
- Performance Monitoring: Track agency metrics against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Account Endorsement: Distribute, assign, and update delinquent account portfolios to partner agencies.
- Compliance & Auditing: Ensure third-party collectors maintain strict adherence to data privacy standards and consumer prot...