Job Description
Job Title: Payment Support CoordinatorJob Description
We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.
Responsibilities
+ Manage inbound and outbound collection calls with delinquent clients.
+ Conduct payment outreach and follow-ups across approximately 100 accounts.
+ Assist with loan restructures and payment arrangements.
+ Respond to email inquiries via a shared payment support inbox.
+ Perform account research and update internal systems.
+ Support fast-paced collections workflows to maintain service levels.
Essential Skills
+ Bilingual Spanish/English.
+ 1-2 years of collections experience.
+ Prior experi...
We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.
Responsibilities
+ Manage inbound and outbound collection calls with delinquent clients.
+ Conduct payment outreach and follow-ups across approximately 100 accounts.
+ Assist with loan restructures and payment arrangements.
+ Respond to email inquiries via a shared payment support inbox.
+ Perform account research and update internal systems.
+ Support fast-paced collections workflows to maintain service levels.
Essential Skills
+ Bilingual Spanish/English.
+ 1-2 years of collections experience.
+ Prior experi...