Job Description
Job Summary:
Performs B2B collection functions by contacting customers to obtain payments on past due accounts. Reconcile accounts. Work with all internal/external customers to resolve disputes.
Functional/Technical
• Collect and reconcile customer accounts, ensuring clean and green trade receivables.
• Release new sales orders within shipping cut-offs or communicate issues timely in case orders are held.
• Fielding telephone calls and sending emails to customers and sales representatives about orders, invoice issues, payments.
• Determine when an account needs to be escalated over to supervisors.
• Coordinate and collaborate closely with internal customers and other departments to get assistance in resolving customer disputes and issues that prevent collection of receivables and clearing off other open items.
• Process AR forms in connections with payment and invoice application or matching, credit and invoice appl...