Job Description
**Responsibilities**:- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer- Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies- May train new team members**Education and Experience Required**:- First level university degree with a focus in business or economics; MBA preferred- Typically 4-6 years of experience in credit internally or in banking; or in collection**Knowledge and Skills**:- Strong written and verbal communication, negotiation, and conflict resolution skills- Developed accounting knowledge- Sol...