Job Description
Objective
Responsible for reducing receivable balances within an assigned portfolio. The results are measured by an over 90-day Gross accounts receivable balance reduction goal. Responsible for managing a high call volume and consistent follow up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.
Key Responsibilities
- Prints and distributes customer’s statement of account according to schedule.
- Conducts collection calls to customers to:
- Follow-up and confirm customer payment for collection; including disputed invoices already resolved.
- Confirm payment amount and determine corresponding reference invoices collection assignments to ensure payments are collected accordingly.
- Recognize, analyze and endorse customer disputes.
- Issue appropriate receipt (CR...