Job Description
Collections Associate - GRF Responsibilities
- Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank.
- Service customers in a manner that promotes belief that HSBC can help them during a period of financial difficulty.
- Provide customers the confidence that HSBC understands their specific situation and concerns.
- Agree appropriate solutions to meet customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances.
- Determine if there are issues of vulnerability and progress special handling of individuals when appropriate.
- Adhere to regulatory requirements and Collections policies.
- Related collections experience and ability to manage and review delinquent/revoke/written off RBWM secured & unsecured accounts by re...