Job Description
Responsibilities:
- Contact customers via phone to collect overdue payments
- Work with customers to negotiate payment plans and resolve payment issues
- Use communication skills to build rapport with customers and encourage payment
- Document all communication with customers in a clear and concise manner
- Meet daily, weekly, and monthly collection targets to earn commission
- Work independently, while staying in touch with team leader or manager
- Follow up on payment promises and commitments made by customers
- Escalate difficult collection cases to the appropriate team leader or manager
- Maintain compliance with all collection laws and regulations