Job Description
Are you a confident communicator with a passion for resolving payment issues and helping clients stay on track financially? We’re looking for a Collections Agent to join our dynamic Accounts Department . This is your opportunity to work in a supportive, fast-paced environment where your skills and experience make a real difference.
The ideal candidate should have strong objection handling skills, numerical proficiency, a good understanding of financial statements and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities Making outbound calls to clients regarding missed payments Creating and managing payment arrangements Explaining the consequences of missed payments to clients Reading and understanding client financial accounts Handling incoming calls related to overdue payments Documenting call outcomes accurately Identifying and reporting trends to management Meeting or exceeding call ce...