Collections & Customer Experience Team Lead

Teleperformance is seeking a Team Leader in Cape Town responsible for leading, developing, and motivating a team of customer service and collections agents. The ideal candidate should have 1-2 years of experience in a leadership role within a contact center, with strong analytical and presentation skills. The position prioritizes operational excellence while enhancing customer experience. Duties include coaching staff, driving metrics such as collections yield, and ensuring compliance with regulations.
#J-18808-Ljbffr