Collections & Customer Experience Team Lead

Teleperformance is looking for a Team Leader in Cape Town to lead, develop, and motivate a team of customer service and collections agents. The ideal candidate should have 2-3 years of experience in a leadership role within a contact center, excellent communication skills, and the ability to drive performance metrics while ensuring high customer satisfaction and compliance with regulations. Strong technical skills in Microsoft Excel and PowerPoint are also required.
#J-18808-Ljbffr