Job Description
Role: Collections Manager
Salary: £30,000.00-£35,000.00
Location: Leeds
Hours: 35 Per Week
We are looking for a Collections Manager to join our innovative Operations Team in Leeds
Job Description
As our Collections Manager you will be responsible for the following:
- Line management responsibility for Team Leaders
- Ensure SLA metrics are consistently achieved and appropriate actions taken to address any shortfall.
- Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against Scorecard and individual KPI’s.
- Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
- Management of any campaign or new business implementation, including process review and strategic approach.
- Lead on customer communication literature content, with compliance ...