Job Description
Job Summary
The Collections Officer performs collection calls to negotiate for payments from clients to ensure total delinquency rate is sustained at a satisfactory level by meeting Key Performance Indicators (KPIs) targets through effective execution of collections strategies.
Key Responsibilities
- Perform collection calls to negotiate for full or partial settlements from clients to make past‑due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within an acceptable customer satisfaction level.
- Monitor and ensure timely completion of assigned account queue under a Collections System.
- Provide timely feedback on matters regarding collection trends and client behavior of assigned buckets/cycles.
- Ensure that all client requests are facilitated and routed to appropriate units/departments such as requests to change billing address, update customer information, or ...