Job Description
Collections Senior Specialist (Global Shared Services) | Accounts Receivable
Taguig | On-site | Monday to Friday
Job Overview
We are seeking a detail-oriented and proactive Collections Senior Specialist to join our Global Shared Services team supporting the Australia and New Zealand markets. This role is responsible for managing a portfolio of customers, ensuring timely collections, resolving disputes, and delivering excellent customer service while driving continuous process improvements within the Customer-to-Cash cycle.
Key Responsibilities
- Independently manage a portfolio of customer accounts, performing detailed financial analysis to meet or exceed collection targets and KPIs
- Drive collections activities to minimize bad debt risk and support order management when necessary
- Escalate significant account deterioration or critical disputes to management in a timely manner
- Handle customer queries ac...