Job Description
Mission / Purpose of the Role
The Accounts Receivable (AR) / Collections Specialist ensures the timely and accurate collection of outstanding accounts receivable while maintaining positive client relationships and supporting the company’s financial health. Serving as a key liaison between clients and the finance department, this role promotes professionalism, accountability, and exceptional customer service.
Key Responsibilities
- Maintain at least 98% accuracy in customer account records.
- Resolve 95% of disputes within 3 business days.
- Ensure 100% of invoices, statements, and payment confirmations are sent to clients within 48-72 hours of request or due date.
- Contact 125 customers with balances over 90 days weekly.
- Make approximately 30 collection calls per day and manage 25-30 Salesforce cases daily (with higher volume early in the month).
Core Competencies
- Learning Agility: Lear...