Job Description
The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types.
**In the Role**
+ Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
+ Negotiate with customers to resolve accounts.
+ Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
+ Meet departmental call and QA standards
+ Work in a goal-oriented environment to meet production indicators.
+ Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
**Requirements**
+ Education - High School diploma or GED
+ An in-depth understanding of collections...
**In the Role**
+ Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
+ Negotiate with customers to resolve accounts.
+ Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
+ Meet departmental call and QA standards
+ Work in a goal-oriented environment to meet production indicators.
+ Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
**Requirements**
+ Education - High School diploma or GED
+ An in-depth understanding of collections...