Job Description
Description We are looking for an experienced Collections Supervisor to lead a dedicated team of professionals within the financial services industry. Based in Manchester, New Hampshire, this role is ideal for someone with a strong background in consumer lending products, including mortgages, auto loans, and credit cards. The successful candidate will play a pivotal role in achieving performance goals, fostering team development, and driving operational excellence.
Responsibilities:
• Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies.
• Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement.
• Ensure team members consistently meet productivity goals and maintain high-quality service standards.
• Analyze and report on collections metrics, identifying trends and opportunities for improvement.
• Resolve escalated customer concerns a...
Responsibilities:
• Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies.
• Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement.
• Ensure team members consistently meet productivity goals and maintain high-quality service standards.
• Analyze and report on collections metrics, identifying trends and opportunities for improvement.
• Resolve escalated customer concerns a...