Job Description
Work Setup: Onsite (Biñan, Laguna)
Work Schedule: Night shift schedule, Shifting, No fixed weekends off
Start Date: May 4, 2026
Qualifications:
- Finished at least 2 years in college w/o back subjects
- At least 2 years of experience in a BPO industry supervisory role for an outbound collections or blended (inbound/outbound and/or email) account
Required Experience:
- Experience managing a team of 15 to 20 associates
- Demonstrated skills in coaching, performance management, decision-making, delivering impactful results, and conducting effective interviews.
- Outstanding verbal and written communication abilities that connect and inspire.
- Availability to work a flexible schedule, including nights, weekends, and holidays, to meet dynamic business needs.
- Tech-savvy with proficiency in email, MS Word, Excel, and key...