Job Description
To lead and support the Recovery Team—spanning collections and eviction workflows—by driving early intervention, reducing eviction-related costs, improving recoveries, and ensuring high-quality execution. This role focuses on coaching and mentoring team members, strengthening processes, and partnering cross-functionally to prevent avoidable evictions while protecting revenue and compliance.
Key Responsibilities
- Supervise daily recovery workflows across collections and eviction stages
- Drive team performance against recovery, cost-containment, and quality KPIs
- Actively manage eviction pathways with a focus on prevention, resolution, and early intervention
- Provide QA oversight across collections activity, eviction case handling, and documentation
- Train, coach, and mentor team members on recovery strategies, resident communication, and compliance
- Identify trends contributing to unnecessary or high-cost eviction...