Job Description
Nature Of the Account
Travel Outbound Collections
Start Date
ASAP
Type of Support
Voice
Work Arrangement
100% Onsite (EDSA, Quezon City)
Shift Schedule | Restdays
24x7
Educational Requirement
- Finished at least 2 years in college without back subject/s
Work Experience
- Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)
Responsibilities
- Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
- Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
- Training & Development: Providing ongoing coaching and training on coll...