Job Description
Position Summary The Trainer – Collections is responsible for delivering and maintaining high-quality training programs that support Self’s Collections operations.
This role blends facilitation excellence with content ownership.
While primarily focused on Collections, this role may also support other training initiatives at Self, too.
The Trainer will design, deliver, and continuously improve training for collections specialists, ensuring alignment with operational goals, compliance requirements, and customer experience standards.
This role requires strong communication skills, experience in collections programs, and the ability to develop and maintain both live and eLearning training content.
Key Responsibilities Training Delivery & Facilitation ● Facilitate engaging instructor-led training (ILT), virtual instructor-led training (VILT), and blended learning programs for Collections team members.