Job Description
On-site - Cebu 1-3 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Government Mandated Benefits
Insurance Health & Wellness
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Key Responsibilities
- Contact customers with past-due accounts via calls, emails, and written notices.
- Verify account information and outstanding balances in the system.
- Remind customers of due dates and provide account statements as needed.
- Negotiate and arrange payment plans, settlements, or restructuring options.
- Record all communications and outcomes accurately in the CRM or collection system.
- Monitor and follow up on promised payments to ensure compliance.
- Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
- Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
- E...