Job Description
We are looking for a dedicated Collector/Credit Investigator for our Cebu branch to manage collections and conduct credit investigations, ensuring compliance and maintaining strong client relationships.
Responsibilities - Collections:
- Contact customers with past-due accounts via calls, emails, and written notices.
- Verify account information and outstanding balances in the system.
- Remind customers of due dates and provide account statements as needed.
- Negotiate and arrange payment plans, settlements, or restructuring options.
- Record all communications and outcomes accurately in the CRM or collection system.
- Monitor and follow up on promised payments to ensure compliance.
- Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
- Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
- Educa...