Job Description
We have a 20+ year relationship with our client
This is a long-term remote contract position. We offer hourly W2 or C2C rates.
The Commercial Technology Support Specialist will serve as the primary owner of the Salesforce‑based ticketing queue supporting the North America Commercial organization. This role provides Tier‑1 triage, data quality support, and operational analysis to ensure the timely resolution of rep‑submitted issues related to Salesforce, commissions, data integrity, and commercial processes.
The Specialist will also help shape and improve the ticketing workflow, identify recurring issues, recommend process or training improvements, and partner closely with Commercial Technology, Sales Operations, and IT counterparts.
Key Responsibilities
- Serve as the primary owner of the Salesforce email‑to‑case ticket queue.
- Review, categorize, and triage incoming tickets from commercial field reps and internal stake...