Job Description
Delegating Service Department needs such as reviewing scheduling of jobs for potential conflicts, parts needed, or technician assignments. Evaluating its efficiency daily in the morning and evening.
Handling customer complaints, concerns, and constructive feedback in a professional manner
Estimating any jobs or projects of a Service Department manner including service repairs, maintenances, or installations of new equipment vs. repairs daily.
Complete possible high problematic service calls i.e. multiple callbacks, V.I.P. calls, and higher skilled equipment as needed.
Processing new orders and maintaining inventory in conjunction with other employees.
Evaluating new pricing on a quarterly basis and yearly basis
Interviewing and hiring new service technicians and/or leading employee reviews of service technicians.
Training new service technicians whether it be by yourself or another team member
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