Job Description
Description:
The Commercial Maintenance Agreement Administrator (MAA) owns the accuracy, profitability, and renewal of ENCON's commercial maintenance agreement book. This is a centralized back-office role serving all commercial branches. The MAA is the system of record for commercial agreements in ServiceTitan, manages the renewal cycle end to end, and leads the migration of older Legacy contracts onto the current service tier structure (Basic, Preventive, Predictive, & Predictive Plus). The role does not sell or close net-new agreements or quote replacement work; closing new customer agreements sit with the MSR and replacement quoting with the Account Manager. The MAA's job is to make sure every agreement on the books is documented correctly, priced to margin, renewed on time, and positioned on the right tier.
Reporting and Scope
Reports to the Manager of service management team. Works closely with branch Service Mana...