Job Description
Remuneration: Market Related dependent on skill set, knowledge, and experience
Purpose Of The Job:
Our client is a specialist distributor and remanufacturer serving the automotive, commercial transport, agricultural, mining, construction, and industrial sectors.
We are seeking an experienced and technically competent individual to manage our Returns, Warranty and Service Exchange Department.
This is a specialist role that combines technical product knowledge, administration, customer interaction, warranty management, and operational decision-making.
Responsibilities:
Purpose Of The Job:
Our client is a specialist distributor and remanufacturer serving the automotive, commercial transport, agricultural, mining, construction, and industrial sectors.
We are seeking an experienced and technically competent individual to manage our Returns, Warranty and Service Exchange Department.
This is a specialist role that combines technical product knowledge, administration, customer interaction, warranty management, and operational decision-making.
Responsibilities:
- Manage warranty claims and returns administration
- Assess returned diesel injection and turbocharger products
- Determine suitability for repair, remanufacture, credit, or rejection
- Liaise with technical and workshop personnel
- Maintain accurate ERP re...