Job Description
This role focuses on the architecture and technical design of our customer experience (CX) and communication solutions. Centered on the Genesys Cloud platform, the role covers all touchpoints across the customer journey, from initial contact to ongoing support, spanning voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving loyalty.
Main Purpose of Role
The Communications Architect plays a key role in defining and delivering the technical strategy for communication solutions. Key responsibilities include:
- Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.
- Selecting and integrating appropriate technologies to enhance the customer journey.
- Providing technical leadership and guidance to development teams.
- Ensuring adherence to architectural principles and standards.
- Collab...