Job Description
The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions. Key responsibilities include:
- Conducting voice and speech assessments.
- Designing and delivering training on voice modulation, clarity, and persuasive communication.
- Providing one‑on‑one coaching and evaluating call quality.
- Supporting sales effectiveness through upselling and closing techniques.
- Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
- Collaborating with cross-functional teams to align voice coaching with business goals.
- Developing training materials and tracking agent progress.
- Staying current on voice coaching and communication best practices.
This role blends vocal training, motivational coaching, and communica...