Job Description
Community Engagement
- Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, Youtube, TikTok, and LinkedIn.
- Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
- Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
- Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.
- Serve as a front-line representative for the brands, addressing customer inquiries, concerns, and feedback on social media and digital service channels.
- Collaborate with internal departments to proactively resolve customer issues, ensuring a positive and ...