Job Description
About the Role Lumens Group is looking for a Community Management Executive to join our Marketing team. This role is ideal for someone who is responsive, organised and confident in handling customer-facing conversations across digital channels. You will be the first point of contact for customer enquiries, helping to manage conversations, route enquiries to the right stakeholders, support appointment setting for sales and monitor social engagement. The role will involve on-the-job learning, so we are looking for someone who is proactive, dependable and comfortable working in a fast-paced customer service environment. This role is best suited for someone who enjoys speaking to customers, following up on leads and working closely with different teams to keep enquiries moving. Key Responsibilities Manage customer messages and enquiries across Lumens Group social media, direct messages and other digital channels. Respond to customers in a clear, professional and timely manner. Qualify inco...