Job Description
Permanent Employee, Full-time, Remote, PST Shift (Evening)
Monthly Net Salary: Up to $800
Job Summary
We’re seeking a proactive, detail-oriented problem-solver to support customers and community engagement on our social channels during evenings and weekends. You’ll respond to inquiries across TikTok and Meta (Instagram/Facebook), help execute posting tasks (including Sprout Social), protect brand voice, and partner with Customer Support and Operations to resolve order-related issues. This role also requires sensitivity and sound judgment when customers raise mental-health–related concerns—using de-escalation, empathetic communication, and proper escalation to trained teams or approved resources.
Responsibilities
- Respond to customer questions on products, policies, orders, shipping, and delivery across TikTok and Meta Business platforms; log interactions and outcomes.
- Maintain brand voice in all replies; elevate edge cases, policy ...