Job Description
The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.
Duties/Responsibilities:
+ Coordinates and oversees all member requests, ensuring quality service is provided.
+ Greets and welcomes guests, conducts tours, and books reservations as needed.
+ Works to resolve issues or problems that guests may experience.
+ Handles special requests and accommodations.
+ Inspects facilities to ensure compliance with applicable standards and regulations.
+ Ensures maintenance issues are addressed in a timely manner.
+ Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
+ Coordinates services with outside suppliers, vendors and event planners.
+ Assists in member billing and accounts
+ Assists in maintaining CRM membership profile...
Duties/Responsibilities:
+ Coordinates and oversees all member requests, ensuring quality service is provided.
+ Greets and welcomes guests, conducts tours, and books reservations as needed.
+ Works to resolve issues or problems that guests may experience.
+ Handles special requests and accommodations.
+ Inspects facilities to ensure compliance with applicable standards and regulations.
+ Ensures maintenance issues are addressed in a timely manner.
+ Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
+ Coordinates services with outside suppliers, vendors and event planners.
+ Assists in member billing and accounts
+ Assists in maintaining CRM membership profile...