Job Description
Core Support & Moderation
- Respond to a high volume of user inquiries via email and live chat.
- Perform ad moderation duties to ensure platform safety and compliance.
- Assist with paid client vetting, onboarding, and ad hoc requests.
- Help troubleshoot technical issues encountered by users.
- Handle community risk escalations (predators, suicide, threats, etc.).
- Ensure all communications reflect the brand voice and business standards.
- Participate in team meetings and contribute constructive feedback.
- Review QA and feedback provided.
Self-Management & Initiative
- Effectively manage individual workload, ensuring tasks are prioritised and completed in line with operational requirements.
- Proactively identify and escalate recurring user issues, platform trends, or operational inefficiencies to the Line Manager.
- Exercise s...