Job Description
We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.
What you’ll be doing:
- Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
- Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
- Review all of the information regarding each complaint case to reach a fair outcome for the customer.
- Write a detailed final response letter to the customer explaining the outcome clearly.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal...