Job Description
Job Description Complaint Officer & Service Centre Advisor (For UAE Nationals only) About the role
- The role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.
- This role provides an opportunity to service clients who contact AIG through multi channels of the contact centre such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration.
- The role requires maintaining proper accurate records and performing duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager.
- To perform defined policy servicing activities – claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs.
- To contact ...