💼 Full-Time Position

Complaint Unit Office Support

🏢
Axelon Services Corporation
📍 Marlborough, Massachusetts, United States
📍
Location
Marlborough, Massachusetts, United States
📅
Posted
May 16, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: Complaint Unit Office Support

Location: Marlborough, MA

Duration: 8 Months

Summary:


  • Supports the effective operation of the Division through administrative and technical support.



Responsibilities:


  • Prepare reports and proofread correspondence.

  • Respond to inquiries regarding regulatory inspection and investigation activities, including public record requests.

  • Process and enter complaints into the CMS federal database and the Division's HCFRS system upon receipt.

  • Maintain database updates relative to cases.

  • Respond to external inquiries and provide information.

  • Communicate with providers and other agencies to obtain missing information as needed.

  • Support other operations within the Bureau's Marlborough office, including reception...