💼 Full-Time Position

Complaints Administrator

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HAYS
📍 glasgow, glasgow, United-Kingdom
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Location
glasgow, United-Kingdom
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Posted
May 20, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Your new role As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include: * Coordinating communications with students, staff, and external bodies * Supporting committee management, including minute-taking and follow-up actions * Managing precautionary suspensions * Ensuring compliance with institutional policies and national regulations * Providing guidance and advice on relevant procedures to students, staff, and The Union * Contributing to continuous improvement by proposing updates to codes and procedures * You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: * HND/SVQ Level 4 or equivalent, or relevant practical experience * Experience working with regulatory frameworks and administrative procedures * Strong written communication and organisational skills * Ability ...