Complaints and Information Officer (Interim)

James Stevens Associates are delighted to be working with a Housing Provider based in North London that are now looking for a Complaints and Information Officer (Hybrid).

The role will encompass a mix of SAR's / FOI's, Complaints and Members Enquiries so we will be looking for someone who is available quickly to join a busy service team.

This is a Hybrid role with office expectation's for 2/3 days per week in office:

Overview:

* £20-£22 per hour

* 5 days per week

* 2/3 days on site

* Colindale | North London based

* Very accessible via Train links

* 4 month contract | potential to extend

* To start ASAP!

Complaints and Information Officer (Interim):

Complaints:

* Stage 1 and Stage 2 complaint acknowledgements and assignment to handlers

* Reviewing Stage 2 escalation requests and taking decisions about escalation in line with policy

* Providing ad-hoc advice and a...