Job Description
Job Start Date: ASAP
Complaints Handler
5 days a week in office
23k – 24k
Based in Hinckley
Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.
Why This Role?
You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
What We’re Looking For:
* A bright, confident, and positive individual who thrives in a fast-paced environment
* At least two years of experience in customer service or account collection
* Exceptional negotiation skills and a pragmatic approach to problem-solving
Your Daily Responsibilities:
* Engage with clients about their overdue accounts
* Address payment and service queries, mainly over the phone
* Deliver “Super Service” in every interaction,...