Job Description
Job Details
- Salary: From £26,442.00 per annum
- Location: Hybrid after training with a minimum of 3 days per week in our Manchester office
- Training: 2 weeks then 2 weeks Grad Bay (onsite)
- Contract: Permanent, Full Time 37.5hrs (must be fully flex)
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
Job Profile Summary
As a Complaints Handler , you will be responsible for investigating and resolving customer complaints relating to mobile phone and technology insurance policies . Acting as a key escalation point, you will ensure complaints are handled fairly, thoroughly, and in line with FCA DISP regulations , Complaint Management Policies, and clients’ customer service standards.
This role requires attention to detail, the ability to think outside of the box, a problem‐solving mindset, strong analytical skills, emotional i...