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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Complaints Officer - Insurance industry
Responsibilities:
- Monitor and evaluate inbound and outbound complaint calls.
- Assessing calls.
- Ensuring all complaint handling is compliant with insurance regulations, TCF principles, and internal frameworks.
- Provide structured feedback and coaching.
- Implement improvements based on QA findings.
- Compile weekly and monthly QA reports.
Requirements:
- Grade 12 or similar qualification is essential.
- Diploma or degree in Business administration, insurance or related field is preferred.
- Excellent written and verbal communication skills in English is essential.
- Proficiency in Afrikaans, isiXhosa, or isiZulu will be advantageous.
- 2+ years experience in insurance complaints handling, call centre, QA or customer services
- Experience with MS Office, especially Excel, Word and Outlook are required...