Job Description
Complaints Officer - Insurance industry
Location: CPT - Northern Suburbs
Seniority Level: Mid Career (4 - 6 yrs exp)
Type: Permanent
Complaints Officer - Insurance industry
Responsibilities:
- Monitor and evaluate inbound and outbound complaint calls.
- Assessing calls.
- Ensuring all complaint handling is compliant with insurance regulations, TCF principles, and internal frameworks.
- Provide structured feedback and coaching.
- Implement improvements based on QA findings.
- Compile weekly and monthly QA reports.
Requirements:
- Grade 12 or similar qualification is essential.
- Diploma or degree in Business administration, insurance or related field is preferred.
- Excellent written and verbal communi...