Job Description
Key Responsibilities:
· Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
· Handling all new incoming complaints
· Liaise with the Complaints Manager to update and manage complaints processes and procedures
· Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
· Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations
· Liaise with internal staff, customers, freelance interpreters and the compliance team to investigate all issues
· Communicating out...