Complaints Officer

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

The main role of a Complaints Officer is to investigate customer complaints and provide customers with a final response in a timely manner. A stage 1 Complaints Officer will ensure that customers receive the fairest possible outcomes to their complaints within the required timeframe. The role requires an understanding of regulatory obligations and different jurisdictions in complaints handling, the ability to handle multiple complaints efficiently, and to collaborate closely with stakeholders and servicing teams.

• Investigate complaints: review the complain...